Last updated: 06.04.2026
The following Terms and Conditions (“Terms”) apply to your use of the website https://cactusmovingllc.com (the “Site”) and the moving and related services (the “Services”) offered by Cactus Moving (“we”, “us”, or “our”). Accessing or using the Site or our Services means you accept and agree to be bound by these Terms in full.
1. Use of the Site
To use the Site and Services, you must be at least 18 years old and legally capable of entering into enforceable agreements.
You agree to submit accurate, truthful, and complete information when requesting quotes, scheduling services, or filling out any forms on the Site. You are solely responsible for any activities conducted under your name or contact details.
We retain the right to deny service, revoke access, or cancel a booking at our discretion if we have reason to believe these Terms have been violated or the Site or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All estimates and quotes issued by Cactus Moving are prepared based on the details you provide, including your inventory, property access conditions, distances involved, and any special handling requirements.
Estimates are not guaranteed and may be revised if actual move conditions differ from the information originally supplied. The amount charged at completion will reflect the services actually rendered.
Some bookings may require a deposit or payment authorization prior to the move date. Full payment terms, cancellation conditions, and related details will be outlined in your booking confirmation or a separate agreement. It is your responsibility to review all confirmation details carefully and notify us of any discrepancies without delay.
3. Customer Responsibilities
As a customer, you agree to:
- Have all items properly packed and ready for loading before the crew arrives, unless packing services are included as part of your confirmed booking.
- Provide safe and clear access to both the pickup and delivery locations, including stairways, elevators, loading areas, parking, and any required permits or building approvals.
- Inform us ahead of time about any fragile, high-value, oversized, or otherwise special-handling items that will be part of the move.
- Adhere to all applicable laws, local regulations, and building rules that relate to your move.
- Confirm that you are either the legal owner of the items being moved or hold full written authorization from the owner to arrange for their transport.
4. Exclusions and Prohibited Items
We reserve the right to decline transportation of certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemically dangerous materials
- Illegal substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless explicitly approved by us in writing beforehand
If any prohibited items are included in a shipment without our prior knowledge, you will bear full responsibility for any damages, fines, penalties, or legal consequences that result.
5. Payment Terms
Payment conditions are as stated in your estimate or booking confirmation. Unless a separate written agreement is in place, a deposit is generally collected before the move begins, with the remaining balance due upon completion of the Services.
Additional charges may apply for services or circumstances not covered in the original quote — including but not limited to extra labor, additional stops, extended wait time, long carries, stair carries, or changes to the scope of the job.
In the event payment is not received by the due date, we may apply late fees and, where permitted by law, withhold release of your goods until the outstanding balance is paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and fee structures outlined in your estimate, booking confirmation, or our cancellation policy document.
Cancellations made with little advance notice may result in partial or full forfeiture of any deposit paid, or in additional charges to cover costs already incurred by our team.
In cases where a move must be cancelled or postponed due to circumstances outside our reasonable control — such as dangerous weather, unsafe site conditions, or equipment failure — we will inform you at the earliest opportunity and make every effort to arrange an acceptable alternative.
7. Liability for Loss or Damage
Our liability for loss or damage to your property is limited in accordance with applicable law and any specific provisions contained in your estimate or bill of lading.
Upon delivery, you are required to inspect all items and document any visible damage on the delivery paperwork before signing. Claims for damage that was not immediately apparent must be submitted to us in writing within the time period specified in your documentation.
The extent of our liability may vary depending on the valuation coverage option selected at the time of booking. Enhanced coverage may be available for an additional fee. We are not responsible for damage caused by events outside our control, including natural disasters, severe weather conditions, or pre-existing defects in your items.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost data, or loss of business opportunity, arising from your use of the Site or Services.
- Our total liability under these Terms for any claim related to a specific move or service shall not exceed the total amount you paid to Cactus Moving for that particular job.
Nothing in these Terms is intended to limit or exclude liability that cannot lawfully be limited or excluded under applicable law.
9. Intellectual Property
All content published on https://cactusmovingllc.com — including written copy, graphics, logos, images, and software — belongs to Cactus Moving or its respective licensors and is protected under applicable intellectual property laws. Reproducing, modifying, distributing, or creating derivative content from any part of the Site without our express written permission is strictly prohibited.
10. Privacy
Your use of the Site and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://cactusmovingllc.com, you confirm that you have read and agree to the terms set out in our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where Cactus Moving is primarily based, without application of conflict of laws rules.
If a dispute arises in connection with these Terms or the Services provided, we ask that you first attempt to resolve it informally by contacting us at [email protected] or . Should informal resolution fail, any legal proceedings must be filed exclusively in the state or federal courts within our primary jurisdiction, and you hereby consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
These Terms may be updated periodically to reflect changes in our practices or applicable legal requirements. Any revised version will be posted on https://cactusmovingllc.com with an updated “Last updated” date. Your continued use of the Site or Services following the posting of changes will be treated as acceptance of the updated Terms.
13. Contact Information
If you have questions or concerns regarding these Terms, you can reach us through any of the following:
Through the contact form available on https://cactusmovingllc.com
By email: [email protected]